Afiyah · Policy notice · 29 October 2026
Membership and billing terms.
These terms govern Afiyah One, Prime and Ever subscriptions and the payment, renewal, cancellation and refund arrangements shown in your order. The confirmed offer identifies the services and country available to you.
Finding your country preference…
Your membership provider
Afiyah is operated by Ironleaf Group FZE, a UAE free-zone company, licence 4428625.01. Registered address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Contact contact@getafiyah.com for service and billing enquiries, or privacy@getafiyah.com for privacy and security matters. STRIV supports product development; this does not transfer the operator’s responsibilities.
Your order and acceptance
Before payment, your order identifies the tier, included features, limits, billing country, currency, total including applicable taxes, billing interval and next renewal. You must be legally able to contract and authorized to use the payment method. We record the terms version, country and acceptance time and provide a confirmation you can keep. An enquiry or quote request is not an order or permission to charge.
Payment and access
Use your Afiyah account for checkout and paid access. A verified successful payment activates the purchased entitlement for that same account. A browser success page or pending bank authorization alone is not confirmation. If money is collected but access cannot be supplied, contact us for prompt investigation and the refund or other remedy required by law. We do not collect a payment for an unsupported country or unavailable offer.
Monthly billing and automatic renewal
The confirmed monthly total is charged in advance for one month and renews automatically each month unless you cancel before the next billing date. Monthly billing does not create an annual commitment. Your order and account confirmation show the billing schedule.
Annual billing and automatic renewal
The annual total is paid upfront for one year, not in monthly instalments, and renews automatically each year unless cancelled before renewal. A monthly equivalent is a rounded comparison. The displayed 30% annual saving compares the annual total with twelve monthly payments and continues on annual renewal subject to notified price changes.
Currency, prices and taxes
The United Arab Emirates displays AED and Syria displays USD. Other listed countries currently display indicative USD unless a local offer states an approved currency. Selecting a website country changes the display, not eligibility or regulatory permission. Checkout shows the actual charge currency and final total before acceptance. Your bank may apply its own conversion or cross-border fees. We do not charge VAT unless legally registered or otherwise required; an applicable tax must be identified before payment.
Included features and separate services
The selected tier and order define feature and fair-use limits. Provider Prime includes basic Pulse Analytics; provider Ever includes the full analytics scope in the agreed offer. App membership is not health insurance and does not automatically pay clinician, hospital, lab, medicine, delivery or insurer charges. A partner’s booking or clinical decision requires its confirmation and any separate terms and fees.
Renewal and service notices
We send an annual renewal reminder between 7 and 30 days before renewal, or earlier if local law requires, showing the date, amount, period and cancellation route. Monthly renewal follows the agreed schedule, with additional notices where required. Receipts, invoices, renewal, failed-payment and cancellation messages are service communications, separate from optional marketing.
Cancel future renewals
Cancel through the billing controls for your account before the next renewal. If that route is unavailable, email contact@getafiyah.com with the account or invoice reference; do not send card details. We confirm cancellation and the effective end date. Unless a refund or mandatory right changes this, access continues until the paid period ends and no further renewal is charged. Cancelling renewal does not itself delete the account or health records.
Refunds and mandatory rights
Cancellation stops future renewal; it does not automatically refund a correctly supplied paid period. We correct duplicate or unauthorized charges, billing errors and services not supplied as agreed. Applicable law may require a refund, partial refund, correction or repeat performance. Mandatory cooling-off, withdrawal and cancellation rights prevail, with their deadlines and lawful exceptions. Starting use does not create a blanket waiver. Approved refunds return to the original payment method where possible; your bank’s processing time varies and statutory deadlines still apply. Contact contact@getafiyah.com with your invoice reference and the reason.
Trials and promotions
Any trial states its duration, eligibility, later charge and cancellation deadline before acceptance. No chargeable trial starts through an enquiry. Promotions state their period, scope and any renewal price. A discount does not waive cancellation, privacy or statutory consumer rights.
Plan, price and payment changes
A plan change shows its effective date and any charge, credit or proration before you confirm. Price changes apply prospectively with reasonable notice and a chance to cancel before the new charge. A failed payment may trigger an authorized retry or an authentication request; it is not a paid renewal and permits no undisclosed penalty. Any grace period, retry schedule and restriction on access is explained in your offer or payment notice. Required notice and consumer remedies remain available.
Responsibility, suspension and fair remedies
We are responsible for the membership we agree to supply and remedies required by law. Independent professionals remain responsible for their clinical, dispensing or coverage decisions; Afiyah remains responsible for its own obligations. Restrictions for fraud, unlawful use or material breach are proportionate, with notice and an opportunity to resolve matters where appropriate. Nothing excludes liability for fraud, deliberate misconduct or any liability or remedy that cannot lawfully be excluded.
Payment privacy and organizations
Payment providers process card and authentication details; Afiyah receives transaction references and billing status, not full card numbers or security codes. Billing evidence follows Data retention and deletion.. Organization programmes require a written scope and data-protection terms; buying sponsored memberships does not grant an employer or insurer access to private health records.
Governing law, language and changes
UAE law applies to the agreement with Ironleaf Group FZE, subject to mandatory local consumer rights and competent jurisdiction. There is no compulsory foreign arbitration or waiver of local complaint routes. English and Arabic versions are available; mandatory language rules and more protective local rights prevail over a conflict. We record the version accepted with an order. Changes are prospective with required notice and consent; a website update cannot authorize a new charge or remove an accrued right.
Questions and complaints
Contact privacy@getafiyah.com for privacy, permissions, deletion or security concerns, and contact@getafiyah.com for service complaints. Include a brief description and a safe reference; do not attach health records, identity documents, passwords or card details to an initial email. We verify identity and authority before releasing or changing personal data. You may complain to the competent regulator or court without first giving up any statutory right.